Golden City's Terms and Conditions

Golden City (referred to herein as "we", "our platform", or "the site") operates an online gaming and betting platform for users in Bangladesh. These Terms and Conditions constitute a legally binding agreement between you and Golden City. By accessing our website or mobile application, you automatically agree to be bound by these terms.

It is your responsibility to read these Terms and Conditions in full before registering on Golden City. If you disagree with any part of these terms, please refrain from using our platform. If you have any questions, feel free to contact our support team.

These Terms and Conditions are part of our Privacy Policy & Responsible Gaming Policymust be read together with it. Taken as a whole, these documents form the complete legal framework governing your Golden City experience.

To open an account on Golden City, you must register with accurate and complete information. Creating an account using false or misleading details is strictly prohibited, and any such account may be closed at any time.

Each person is permitted only one account. If multiple accounts are created by the same individual, all of them will be closed and the associated balances may be forfeited. golden city strictly enforces a one-person, one-account policy.

• The name, address, and ID details provided during registration must be accurate and genuine.
• Your account password must be kept strictly confidential and must not be shared with anyone.
• If you notice any suspicious activity on your account, contact us immediately.
• Transferring or selling your account to a third party is strictly prohibited.
• Verification must be completed after registration; failure to submit the required documents may result in account restrictions.

You must be at least 18 years old to participate on Golden City. Preventing minors from accessing our gaming platform is both our ethical responsibility and a legal obligation.

To use Golden City, you must:

• Must be of legal age (18+) and able to provide proof.
• You must not reside in any country or region where online gaming is prohibited by law.
• Must be mentally competent and capable of making independent decisions.
• You must register under your own name and may not play on behalf of another person.

Golden City offers a range of bonuses and promotions — including welcome bonuses, reload bonuses, cashback, and free spins. Each bonus has its own terms and validity period, which must be read carefully before claiming.

General Bonus Terms:

• Wagering Requirements: Most bonuses can be withdrawn only after a specified number of wagers have been placed. For example, 30x wagering means you must bet 30 times the bonus amount.
• Validity: Each bonus must be used within its validity period. Once expired, the bonus will be automatically cancelled.
• Single Use: The welcome bonus may only be used once. Multiple members of the same household may not claim the bonus from the same address or device.
• Game Restrictions: Some bonuses apply to specific games only. Using a bonus on games not listed in its terms may result in the bonus being forfeited.
• Anti-Fraud: If an account is created with the intent to exploit the bonus system, all bonuses and winnings will be voided.

Golden City reserves the right to modify, suspend, or cancel any bonus offer at any time. Visit our promotions page for the latest bonus offers.

Golden City supports deposits and withdrawals via Bangladesh's most popular mobile banking services — bKash, Nagad, and Rocket. All transactions are secure, fast, and fully transparent.

• Deposits are generally credited to your account instantly. If there is a delay due to a technical issue, please contact support.
• Withdrawal requests may take up to 15–30 minutes to process.
• Account verification (KYC) is mandatory for withdrawals. A copy of your national ID or passport may be required.
• The method used for deposits and withdrawals must be the same. Withdrawals to a different method are not permitted.
• Golden city reserves the right to hold withdrawals on suspicious transactions pending verification.
• Transactions linked to money laundering or illegal activity will be immediately cancelled and reported to the relevant authorities.

All game outcomes on Golden City are determined by an independent Random Number Generator (RNG), which is regularly audited by third parties. Manipulation or bias of any kind is not possible.

• The rules for each game are detailed in that game's dedicated section. Please read the rules before playing.
• If a game is interrupted mid-session due to a technical error, golden city will review the situation and resolve it fairly.
• Exploiting any bug or vulnerability in the gaming software is strictly prohibited and will result in account termination.
• Using bots or automated software to play is strictly prohibited.
• Match-fixing or the use of insider information in Sports Betting is a criminal offence, and we will report any such activity to the authorities.

Golden City believes gaming should be a source of enjoyment — not financial stress or emotional hardship. We are committed to helping our members build healthy gaming habits.

Our responsible gaming tools include:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Session Timer: Set how long you want to play and receive an alert when your time is up.
• Self-Exclusion: Take a break from your account for anywhere between 30 days and permanently.
• Reality Check: Review your gaming stats at regular intervals.

If you notice signs of problem gambling, don't wait — contact us or Responsible Gaming Visit the page.

Your personal information is of the utmost importance to us. Golden City never sells your data or shares it with unauthorized third parties. Our full data policy Privacy Policy Full details are available on the page.

• Your data is used solely for service delivery, security assurance, and compliance with legal obligations.
• All data is stored securely using SSL encryption.
• To request a correction or deletion of your data, please contact support.

Golden City reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Registering with false or misleading information.
• Operating multiple accounts or abusing the bonus system.
• Attempting to hack or cheat the gaming software.
• Involvement in money laundering or any other illegal activity.
• Attempting to harass or harm other users.
• Repeated violations of our Terms and Conditions.

You may also request to close your account at any time. Any verified balance will be returned to you upon closure.

Golden City is committed to maintaining its platform to the highest standard. However, there are limits to our liability in certain areas:

• We are not liable for any gaming losses resulting from internet disconnection or device malfunctions.
• Our liability for issues arising from third-party software or payment gateways is limited.
• We are not liable for service disruptions caused by natural disasters, cyberattacks, or government directives.
• Users bear full responsibility for any financial losses incurred through gaming.

Golden City reserves the right to change, amend, or update these Terms and Conditions at any time. Changes take effect as soon as they are published on the site.

For significant changes, we will endeavor to notify registered users via email or through the platform. Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.

The latest version of these Terms and Conditions will always be available on this page. We recommend checking this page regularly.