Golden City's Privacy Policy

Golden City is a trusted online gaming and betting platform in Bangladesh. We believe privacy is a fundamental right for every user. This privacy policy clearly explains how Golden City collects, uses, and safeguards your personal information.

By accessing our platform or creating an account, you agree to this privacy policy. This policy is part of our Terms and Conditions and Responsible Gaming Should be read together with the Terms and Conditions.

If you have any questions or need clarification on any part of this policy, please contact our support team directly. We are always ready to assist you.

Golden City only collects information that is necessary to deliver our services properly and keep your account secure. The table below details what information we collect and why:

We never store your full bank card number or PIN. Payment information is processed through the secure gateway of the relevant mobile banking service.

Golden City uses your personal information only for specific, legitimate, and transparent purposes. In every instance, your convenience and security remain our top priority.

• Account Management: Your information is used to create, manage, and secure your account.
• Payment Processing: Financial information is used to process deposits and withdrawals accurately.
• Customer Support: Relevant information is used to resolve your issues as quickly as possible.
• Security & Fraud Prevention: Suspicious activity is detected and flagged to ensure account security.
• Personalized Experience: Relevant games and offers are shown based on your preferences.
• Responsible Gaming: Gaming behavior is analyzed to identify potential issues early.
• Legal Obligations: Data is retained to meet regulatory and compliance requirements.
• Contact: To send important updates, security alerts, and promotional offers.

Golden City never sells your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances to deliver our services:

• Payment Providers: Only the necessary payment information is shared with bKash, Nagad, and other mobile banking services.
• Game Software Providers: Technical information necessary to deliver the gaming experience is shared.
• Law Enforcement: Information may be disclosed in accordance with a legal directive or court order.
• Security Partners: Limited information may be shared with trusted security firms to help prevent fraud.

All third-party partners are required to uphold the same strict privacy standards we follow. They may not use your data for any other purpose.

Golden City's website and app use cookies. Cookies are small data files stored on your device that help us improve our services.

• Essential Cookies: These cookies are essential for maintaining your login session and keeping core features functional.
• Performance Cookies: Helps identify which sections of the site are used most and supports performance improvements.
• Functionality Cookies: These cookies are used to remember your language and preferences.
• Analytics Cookies: Helps analyze overall usage patterns to support service improvements.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not work properly.

Golden City uses industry-leading security technology to protect your information. Our multi-layered security framework is designed to prevent any unauthorized access or data breach.

• All data transfers are secured with 256-bit TLS/SSL encryption.
• Sensitive data stored on our servers is protected with AES-256 encryption.
• Two-factor authentication (2FA) is available when logging into your account.
• Regular security audits and penetration testing are conducted by independent third parties.
• Automatic alerts are triggered when unusual login activity or transactions are detected.
• System access is strictly controlled, and only authorized personnel may access limited data.

As a Golden City user, you have clear rights over your personal information. We respect those rights and are committed to helping you exercise them.

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain cases.
• Data Portability: You may request a copy of your information in a structured, readable format.
• Right to Object: You may object to your data being used for specific purposes.

To exercise these rights, contact our support team. We will respond to your request within 30 business days.

Golden City does not retain any information beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

• All personal information is retained for as long as the account remains active.
• After account closure, certain information is retained for up to 5 years as required by law.
• Financial transaction records are retained for the period required under anti-money laundering laws.
• Once the retention period expires, data is securely and permanently deleted.

Golden City does not knowingly collect information from anyone under the age of 18. Our platform is intended strictly for adults.

If data belonging to a minor is collected inadvertently, it will be deleted immediately upon discovery and the associated account will be closed. Parents and guardians should remain vigilant and contact us if they have any concerns.

Golden City reserves the right to update this privacy policy when necessary. If any significant changes are made, we will notify registered users via email or through the platform.

Any changes to this policy take effect from the date of publication. Continued use of the platform after changes are made will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our data protection team is ready to respond promptly.

• Email: [email protected]
• Support: You can reach us via 24/7 live chat.
• Response Time: Typically within 1-3 business days.